Terms of service

1. About these terms

These terms form the contract between you and Domov ("we", "us") for your use of the Domov service (the "Service"). You can contact us through the contact page. Our privacy policy explains how we use your personal data.

The Service is offered to people in the United Kingdom. You must be 18 or over to buy credits.

2. The Service

The Service reads property listings you submit, extracts details from them and writes those details to a Google Sheet that you own. You need a Google account to use it. We may change, add or remove features. We will use reasonable endeavours to keep the Service available, but it may be interrupted for maintenance, by faults or by events outside our control.

3. Your account

You must give accurate details when you register and keep your password secure. You are responsible for activity on your account. You must not resell access to the Service.

4. Credits

Credits pay for the Service. One credit is used for each property you save and for each property checked by property updates. An additional spreadsheet creation uses the number of credits shown before you confirm. Saves made by people you have invited to a spreadsheet use your credits.

Credits have no cash value and cannot be transferred to another account. Credits do not expire while your account is open. If our costs of providing the Service increase substantially, we may introduce an expiry period for credits. We will give you at least 30 days' notice by email, and no credit will expire earlier than 12 months after that notice.

5. Refunds for poor saves

If a save from a property listing returns little or no information, you can ask for the credit back from your dashboard within the period shown there. Some refunds are made automatically. A refund returns the credit to your account.

6. Prices, promotions and payment

Prices are shown in pounds sterling and are the total you pay. We are not registered for VAT. Square takes payment when you buy credits. We may change prices at any time. A change does not affect credits you have already bought.

Promotions and promo codes apply on the conditions shown when they are offered. We may end a promotion or withdraw a promo code at any time, but not for a purchase already made.

7. Your right to cancel

You may cancel a purchase of credits within 14 days without giving a reason, unless you asked for the credits to be made available immediately and acknowledged that you would lose this right. Checkout asks for that request, and your receipt records whether you made it. To cancel, contact us with your order reference within 14 days. If you have used some of the credits, we may deduct a proportionate amount from your refund.

8. Property updates

Property updates are optional and are turned on for each spreadsheet separately. When they run, we may change cells and add notes in your spreadsheet to reflect changes to a listing. You can turn updates and their summary emails off on the Updates page.

9. Accuracy of information

The Service reads pages published by others. We do not guarantee that any detail will be found, or that extracted details are complete, accurate or current. Check anything you intend to rely on with the agent or the listing. Nothing provided by the Service is financial, legal or surveying advice.

10. Acceptable use

You must not use the Service to break the law, to resell its output as a data service, to submit requests at a volume beyond normal personal use, or to interfere with the Service or its security.

11. Ending the contract

You can close your account at any time in your account settings. This does not delete your spreadsheet and will not refund the purchased credits. We may suspend or close your account if you break these terms, and will tell you why unless the law prevents us. If we close your account for any other reason, we will refund the price of credits you bought and have not used.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, or affects your statutory rights as a consumer. Subject to that, our total liability to you is limited to the amount you paid us in the 12 months before the event giving rise to the claim, and we are not liable for loss that was not reasonably foreseeable when the contract was made.

13. Complaints

If you have a complaint, contact us.

14. Changes to these terms

We may change these terms. We will email account holders about significant changes before they take effect.

15. Governing law

These terms are governed by the law of England and Wales.